FAQs

Most of our products are gluten-free, except for the PB&J, Key Lime, and  Hazelnut bonbons in our Artisan Collection, the Caramelized Pecan Bars and the Peanut Butter Bars in our Everyday Indulgences Collection. All of our products are processed in a facility that also processes gluten and may contain trace amounts of gluten.

No, all of our confections contain cane sugar.

All of our chocolates are made with fresh ingredients and no preservatives – that’s what makes them taste so good! The bonbons in the Artisan Collection will stay fresh at cool room temperature for 3 weeks—please make note of the “best by” date on the flavor guide inside each box. The products in the Everyday Indulgences Collection will stay fresh at cool room temperature for up to 6 weeks.

Cool room temperature out of direct sunlight is best. A cool basement or a wine fridge works very well. We do not recommend you store your chocolates in the fridge as they will easily pick up other flavors and aromas.

Yes! Just select the “Build A Box” option when placing your order.

Yes! Please write your gift message exactly as you would like it to be written in the special instructions box when you place your order.

Because our products are perishable foods, we are not able to accept returns of any kind. If you have any problems with your order, please contact us at 703-524-0007 or jason@artisanconfections.com and we will work hard to make it right. Artisan Confections is not responsible for any damage to packages (heat or otherwise) that may occur during shipping and handling. We work hard to prevent any damage during transit; however, we are not responsible for delays caused by: incorrect addresses, UPS delays, weather, or other factors beyond our control.

Yes! We ship our chocolates anywhere in the continental US.

Unfortunately, no, we do not offer international shipping.

Shipping is a flat rate and typically ranges from $12 to $25 depending on the destination and season. Please see additional information on our shipping costs and procedures on the Shipping page.

Unfortunately, no, our system does not currently support this function. To ship to multiple addresses, you will need to place multiple orders online. Please contact info@artisanconfections for more help.